- Please contact info@farnacrafts.com with any return request
- Merchandise must be returned within 30 days
- Return confirmation email from farnacrafts.com must be included
- Items must be in their original form (NOT worn or altered)
- Sale items can only be exchanged, they are not eligible for a refund.
- Personalised items are not available for Exchange or a Refund.
- For any spelling mistake etc made by us, we will replace the item straight away.
- Every item/order is photographed (including envelope with customer’s shipping address) by us prior to dispatch.
- We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage
- The cost of returning the item to us is your responsibility
- No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier
- We are not responsible for lost returns or exchanges
- Original shipping and handling charges are not refundable
- All Refunds are issued to the original payment method only
For details on our Terms & Conditions